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	<title>Comments on: Twelpforce – Blurring the lines between Customer Service and Marketing</title>
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	<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing</link>
	<description>Updates from the CMO of Best Buy</description>
	<lastBuildDate>Sat, 03 Jul 2010 21:23:33 +0000</lastBuildDate>
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		<title>By: Thoughts on leadership in the social era &#8211; This Is An Awesome Web Site</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2593</link>
		<dc:creator>Thoughts on leadership in the social era &#8211; This Is An Awesome Web Site</dc:creator>
		<pubDate>Sat, 03 Jul 2010 21:23:33 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2593</guid>
		<description>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#039;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</description>
		<content:encoded><![CDATA[<p>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#39;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</p>
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		<title>By: The Value of Social CRM to the Individual Employee</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2590</link>
		<dc:creator>The Value of Social CRM to the Individual Employee</dc:creator>
		<pubDate>Wed, 23 Jun 2010 19:32:18 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2590</guid>
		<description>[...] previously used the Twelpforce initiative by Best Buy to make my point. Are there others? There must be, what are yours. How do you reward [...]</description>
		<content:encoded><![CDATA[<p>[...] previously used the Twelpforce initiative by Best Buy to make my point. Are there others? There must be, what are yours. How do you reward [...]</p>
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		<title>By: The Value of Social CRM to the Individual Employee &#171; Mitch Lieberman &#8211; A title would limit my thoughts</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2586</link>
		<dc:creator>The Value of Social CRM to the Individual Employee &#171; Mitch Lieberman &#8211; A title would limit my thoughts</dc:creator>
		<pubDate>Fri, 11 Jun 2010 21:32:00 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2586</guid>
		<description>[...] previously used the Twelpforce initiative by Best Buy to make my point. Are there others? There must be, what are yours. How do you reward [...]</description>
		<content:encoded><![CDATA[<p>[...] previously used the Twelpforce initiative by Best Buy to make my point. Are there others? There must be, what are yours. How do you reward [...]</p>
]]></content:encoded>
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	<item>
		<title>By: Thoughts on leadership in the social era &#124; OAK - marketing insight network</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2579</link>
		<dc:creator>Thoughts on leadership in the social era &#124; OAK - marketing insight network</dc:creator>
		<pubDate>Fri, 21 May 2010 00:09:29 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2579</guid>
		<description>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#039;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</description>
		<content:encoded><![CDATA[<p>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#39;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</p>
]]></content:encoded>
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		<title>By: Thoughts on leadership in the social era &#124; LiftSEO</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2578</link>
		<dc:creator>Thoughts on leadership in the social era &#124; LiftSEO</dc:creator>
		<pubDate>Thu, 20 May 2010 18:12:20 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2578</guid>
		<description>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#039;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</description>
		<content:encoded><![CDATA[<p>[...] and he emphasized this half-baked quality in his interviews with me. That includes things like posting TV ads on his blog, opening up the API&#39;s to bestbuy.com for other sites to use, and engaging the whole sales and [...]</p>
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		<title>By: CRM Outsiders &#187; Blog Archive &#187; The Return on Initiative &#8211; Social CRM</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2574</link>
		<dc:creator>CRM Outsiders &#187; Blog Archive &#187; The Return on Initiative &#8211; Social CRM</dc:creator>
		<pubDate>Fri, 14 May 2010 16:00:56 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2574</guid>
		<description>[...] spend time, maybe their own time, working to help the customer get their jobs done. Think of the Twelpforce initiative by Best Buy &#8211; give it a try, ask a question about something Best Buy should know the answer [...]</description>
		<content:encoded><![CDATA[<p>[...] spend time, maybe their own time, working to help the customer get their jobs done. Think of the Twelpforce initiative by Best Buy &#8211; give it a try, ask a question about something Best Buy should know the answer [...]</p>
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		<title>By: Darrin Searancke</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2560</link>
		<dc:creator>Darrin Searancke</dc:creator>
		<pubDate>Tue, 23 Mar 2010 15:14:15 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2560</guid>
		<description>Seems Best Buys &quot;gets&quot; Social Media&#039;s real-time use .... Twelpforce</description>
		<content:encoded><![CDATA[<p>Seems Best Buys &#8220;gets&#8221; Social Media&#8217;s real-time use &#8230;. Twelpforce</p>
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	<item>
		<title>By: sapientnitro (SapientNitro)</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2559</link>
		<dc:creator>sapientnitro (SapientNitro)</dc:creator>
		<pubDate>Tue, 23 Mar 2010 14:33:57 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2559</guid>
		<description>&lt;strong&gt;Twitter Comment&lt;/strong&gt;
&lt;a href=&quot;http://twitter.com/sapientnitro&quot; title=&quot;Twitter Comment&quot; rel=&quot;nofollow&quot;&gt;
&lt;div class=&quot;ccimg1&quot; title=&quot;sapientnitro (SapientNitro)&quot; style=&quot;float:left;margin-right:10px;padding:0;width:60px;height:60px;&quot;&gt;
&lt;img name=&quot;cc_image&quot; title=&quot;sapientnitro (SapientNitro)&quot; style=&quot;float:left;margin-right:10px;padding:0;width:50px;height:50px;&quot; src=&quot;http://purl.org/net/spiurl/sapientnitro&quot;&gt;
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&lt;/a&gt;
@BestBuy launches Twelpforce: micro-blogging based customer service. Expect other companies to follow suit. [link to post] #bestbuy&lt;br /&gt;&lt;br /&gt; - &lt;a href=&quot;http://chatcatcher.com&quot; target=&quot;_blank&quot; rel=&quot;nofollow&quot;&gt;Posted using Chat Catcher&lt;/a&gt; </description>
		<content:encoded><![CDATA[<p><strong>Twitter Comment</strong><br />
<a href="http://twitter.com/sapientnitro" title="Twitter Comment" rel="nofollow"></p>
<div class="ccimg1" title="sapientnitro (SapientNitro)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;">
<img name="cc_image" title="sapientnitro (SapientNitro)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/sapientnitro"/>
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<p></a><br />
@BestBuy launches Twelpforce: micro-blogging based customer service. Expect other companies to follow suit. [link to post] #bestbuy</p>
<p> &#8211; <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a></p>
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	<item>
		<title>By: dlabar (David LaBar)</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2558</link>
		<dc:creator>dlabar (David LaBar)</dc:creator>
		<pubDate>Tue, 23 Mar 2010 13:31:56 +0000</pubDate>
		<guid isPermaLink="false">http://barryjudge.com/?p=451#comment-2558</guid>
		<description>&lt;strong&gt;Twitter Comment&lt;/strong&gt;
&lt;a href=&quot;http://twitter.com/dlabar&quot; title=&quot;Twitter Comment&quot; rel=&quot;nofollow&quot;&gt;
&lt;div class=&quot;ccimg1&quot; title=&quot;dlabar (David LaBar)&quot; style=&quot;float:left;margin-right:10px;padding:0;width:60px;height:60px;&quot;&gt;
&lt;img name=&quot;cc_image&quot; title=&quot;dlabar (David LaBar)&quot; style=&quot;float:left;margin-right:10px;padding:0;width:50px;height:50px;&quot; src=&quot;http://purl.org/net/spiurl/dlabar&quot;&gt;
&lt;/div&gt;
&lt;/a&gt;
@BestBuy launches Twelpforce: micro-blogging based customer service. Expect other companies to follow lead. [link to post] #bestbuy&lt;br /&gt;&lt;br /&gt; - &lt;a href=&quot;http://chatcatcher.com&quot; target=&quot;_blank&quot; rel=&quot;nofollow&quot;&gt;Posted using Chat Catcher&lt;/a&gt; </description>
		<content:encoded><![CDATA[<p><strong>Twitter Comment</strong><br />
<a href="http://twitter.com/dlabar" title="Twitter Comment" rel="nofollow"></p>
<div class="ccimg1" title="dlabar (David LaBar)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;">
<img name="cc_image" title="dlabar (David LaBar)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/dlabar"/>
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<p></a><br />
@BestBuy launches Twelpforce: micro-blogging based customer service. Expect other companies to follow lead. [link to post] #bestbuy</p>
<p> &#8211; <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a></p>
]]></content:encoded>
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	<item>
		<title>By: Dorothea007 (Dorothea007)</title>
		<link>http://barryjudge.com/twelpforce-%e2%80%93-blurring-the-lines-between-customer-service-and-marketing/comment-page-3#comment-2557</link>
		<dc:creator>Dorothea007 (Dorothea007)</dc:creator>
		<pubDate>Tue, 23 Mar 2010 10:22:54 +0000</pubDate>
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		<description>&lt;strong&gt;Twitter Comment&lt;/strong&gt;
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[link to post]&lt;br /&gt;&lt;br /&gt; - &lt;a href=&quot;http://chatcatcher.com&quot; target=&quot;_blank&quot; rel=&quot;nofollow&quot;&gt;Posted using Chat Catcher&lt;/a&gt; </description>
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[link to post]</p>
<p> &#8211; <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a></p>
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